payment, delivery & returns
how can i pay
Payment can be made securely using Stripe or PayPal. All PayPal transactions are subject to the PayPal Privacy Policy.
Both payments are secure and at no point during the payment process is any of your information visible to Cinnamon jewellery.
how to pay without a paypal account
Proceed through checkout as though you were going to pay with PayPal. When you reach the PayPal log in page ignore the log in box and click on the link next to the credit/debit card graphic that says "Don't have a PayPal account? Continue checkout". You can then enter your card info and pay for your purchase.
bank transfer
Alternatively payment can be made by bank transfer. If you prefer to pay by bank transfer please contact me using the contact form and I will forward the information you will need.
Shipping information
UK
Royal Mail Tracked 24 - from £3.65
EUROPE
Due to changes {and confusion!} in EU and Europe customs form requirements I'm currently not shipping to Europe
USA
Royal Mail International Tracked from £10.20
australia/NZ
Royal Mail International Tracked from £10.05
rest of world
Royal Mail International Standard from £10.00
track your order
All international orders are sent with tracking
delivery
how long before my order is posted?
I will contact you once payment is received but as a guide:
Earrings & certain ready to go bangles are posted within one business day.
Made to order items - comprising the majority of my bangles will be posted in 2 - 4 days from date of order.
how will my order be packaged?
Jewellery is wrapped in my own colourful handmade packaging and posted in a sturdy postal box or padded envelope.
If you would like your jewellery packaged in a cardboard jewellery box please get in touch. Please be aware a jewellery box will increase the size of the package to "small parcel" which will also increase the postage cost.
can my order be posted to a different address?
Yes it can! There is the opportunity to specify a delivery address during checkout. If the item is a gift please let me know and I will omit the packaging slip.
how long will my order take to arrive?
Within the UK: Items are sent Royal Mail Tracked 24. Please allow 2 - 7 days for your item to arrive.
• Please be aware Royal Mail sometimes takes longer than expected to deliver.
Overseas: Items are posted Royal Mail International Tracked. Please allow anything from 10 days to 8 weeks plus for your item to arrive. Delays can be caused by hold ups in customs. Please allow extra time for busy periods like Christmas.
•• Please note these delivery times are estimates only! ••
who is responsible for paying any customs charges?
You may be charged a tax or VAT on your item by your country's customs. This is payable by the buyer and is not the responsibility of the seller.
what if the delivery address supplied is incorrect?
Items are posted to the address registered with your PayPal account, supplied at checkout when using Stripe or to another address specified during checkout {for example if the purchase is a gift}. If the address supplied is incorrect or out of date please understand there is nothing I can do to retrieve the item once it is posted.
undelivered orders
Items returned to me due to the address being wrong, the property being vacant or that are described as undeliverable by the relevent postal service will incur another postage charge for redelivery.
what if my order doesn't arrive? {uk}
Occasionally items do get lost in the post but more often they are just held up somewhere and do eventually arrive.
Items posted within the UK: Please allow 14 days from the date of posting for your item to arrive. If it hasn't arrived after this time please get in touch.
what if my order doesn't arrive? {international}
international orders usually arrive within 3 to 4 weeks but please allow up to 8 weeks for your item to arrive. If it hasn't arrived after this time please get in touch.
refunds & returns
how to return an item for a refund
If you wish to return your order please contact me within 14 days of receipt. A cancellation form is available to fill in for returning items or you can get in touch by email to spiralchick@gmail.com or use the contact form on this website.
Once you have let me know you wish to return the item you will need to return it within 14 days. Once the item has been returned to me the full cost including the initial postage cost will be refunded by the same payment method used to purchase the order. The item must be returned in a usable condition. If there is evidence it has been worn or damaged through use the amount refunded may be reduced to reflect this.
returning faulty goods
Faulty goods can be returned up to 30 days from the day of receipt.
what if I order the wrong size bangles? CAN ENGRAVED BANGLES BE RETURNED?
If you order bangles for yourself or as a gift and the size you choose is wrong the bangles can be returned for a refund as described above. If you would like a replacement made in the correct size there will be another shipping charge payable to cover the postage for the replacement item.
ENGRAVED BANGLES ~ Unfortunately due to the personalised nature of engraved bangles I am unable to accept returns or exchanges.
who pays to return an item?
The postage cost to return an item for a refund is the responsibility of the buyer unless the item arrived damaged or faulty in which case the cost to return the item will also be refunded.
Returns should be sent to :
Cinnamon Jewellery
25 Sidley Road
Eastbourne
East Sussex
BN22 7JL
UK